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I have known Ian for 10 years and in this time we have worked on many projects together. He is an honest, knowledgeable and enthusiastic tradesmen who has always completed every project on time and within budget. On my latest project he both project managed as well as completely re-plumbing the property. I cannot recommend Ian highly enough he is the best.

C Meadows

I found a leak in my shower room - behind the wall near the stop cock. It was on a Friday. I spoke to 3 plumbers and they could not do anything - 'too busy'. The third one recommended Ian Minall of IGM Plumbing & Heating. I was expecting to be without mains water for several days by this time, but Ian answered my call promptly and arranged to come round first thing the next day - Saturday. He fixed the leak with a minimum of fuss and mess, despite having to break into the wall and re-arrange the wooden wall supports to get at the pipe. Ian also fixed a couple of small non-urgent problems for me whilst there. He was with me for two and a half hours. He was helpful, tidied up after himself and his charges were refreshingly reasonable. Ian to me is a plumber as they should be, and I have no hesitation in thoroughly recommending him to others

Dave Abernathy

Mr Minall responded immediately to my phone call and fitted me in short notice. Plumbing issue dealt with promptly and well appreciated. I will definitely recommend UGM Plumbing & Heating and use them in the future.

Customer in St Albans

I used to have British Gas Home Care at a cost of £332.20 per year, I had a problem with the over flow pumping out hot water so I called them out. It did not take long to diagnose the problem - 'blocked pipes and your system needs to be power flushed and sorry but you are not covered for that if you read your policy', so he gave me a quote for £750.00 and 'I will see when we can do it'. No thanks. I called IGM for a quote, Ian came the next day and he agreed the system needed a power flush but there was no need to replace the blocked pipes. 'I will drain the system, cut the blocked pipe out, clear them and then replace the pipe - total cost £475.00 and I will do it the following day'. My central heating has never worked so well - many thanks to Ian for a clean and tidy job.

John Graham

Very efficient and polite. Amazing service. I would recommend this company.


Customer in Harpenden

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